Service Automation

Currently, in two locations within the HelloID admin panel, the source of a group is not displayed. This makes it unclear which group is being selected, as groups with identical names can exist across different sources. To improve clarity and usability, we request the modification of these screens to show the source of the groups. Affected Screens: Self Service → Categories Self Service → Approval Workflow

We would like to be able to filter the activities on all columns. Currently it only filters on the Delegated form name. Then we will be able the filter on errors or filter on all activities from a specific user.

Provide the ability to setup more than one manager. Keep the existing manager attribute as the "primary manager" and have additional attribute for 1 or more managers.

When introducing new products via the API, only the English text for name and description can be included. Manual work required to finish it. Make it possible to do the same thing via the API as via the GUI.

We would like to have the ability to select a file via a file picker for end users looking to complete bulk import/processing via a form.

I would like to have an option to extend my Product that is nearing its return date. Case: When I request a product that has a time limit specified, upon receiving the mail that the product is about to be returned I would like the option to extend (or re-request) the time limit on the product. Currently I would need to return the product before being able to request it again

We would like to see a functionality added to an SA form that makes the “submit” button optional. We use an SA form to look up members or owners of a team, for example. It's not about sending a request and the “submit” button causes confusion for the end user

The number one issue we see with HelloID, is users trying to request products they already own. They see "Ownership limit would be exceeded" and assume there's some technical issue or we've run out of the product globally (in case of software licenses). Please make this error message more user friendly. It could say something like "You already own this product, see [My Products]"

When maintenance or changes to service automation forms is needed to take place the form needs to be taken offline. And at the moment we have to notify the users outside HelloID that these changes are going to take place. It would be a great feature if we could enable/disable a customisable banner (or scrolling banner) which then can be displayed in the servicedesk screen in the portal to alert the users that the form is currently under maintenance between a specific timeframe.

Please add the feature to allow users to customise the look and feel of HelloID. We have lots of comments about not being able to make your own filters to sort the form list or change form tile sizes etc.