Service Automation

The number one issue we see with HelloID, is users trying to request products they already own. They see "Ownership limit would be exceeded" and assume there's some technical issue or we've run out of the product globally (in case of software licenses). Please make this error message more user friendly. It could say something like "You already own this product, see [My Products]"

I would like to have an option to extend my Product that is nearing its return date. Case: When I request a product that has a time limit specified, upon receiving the mail that the product is about to be returned I would like the option to extend (or re-request) the time limit on the product. Currently I would need to return the product before being able to request it again

When maintenance or changes to service automation forms is needed to take place the form needs to be taken offline. And at the moment we have to notify the users outside HelloID that these changes are going to take place. It would be a great feature if we could enable/disable a customisable banner (or scrolling banner) which then can be displayed in the servicedesk screen in the portal to alert the users that the form is currently under maintenance between a specific timeframe.

We use a lot of forms to display reports and the users are complaining a lot about the notification warning about loosing not saved form data when you close the form. For lots of our forms there is nothing to be lost because there is not task behind it. So the option to turn off the warning would be greatly appreciated.

Please add the feature to allow users to customise the look and feel of HelloID. We have lots of comments about not being able to make your own filters to sort the form list or change form tile sizes etc.

Currently you can select an agent pool in a delegated form, it's not possible to select a specific agent. We would like to have both options, a specific agent or an agent pool

We would like to use variables in form or another way to determine what agent(s) to use in the data source or delegated form actions. This so we use the same form for multiple on-premise environments.

We would like to be able to filter the activities on all columns. Currently it only filters on the Delegated form name. Then we will be able the filter on errors or filter on all activities from a specific user.

Currently is not possible to save the category filter on servicedesk. Is it possible to create a save function on your predefined category?

There should be a category view for the service desk menu option similarly to what is being developed for the product overview ( https://helloid.canny.io/service-automation/p/category-view-for-product-overview )