Ramon Schouten
Currently, there is no dedicated standard report available for audit logs specifically related to Service Automation Products in HelloID. The existing report titled "Service Automation - Audit" includes audit data, but it is grouped under the section "Audit - SA audit (delegated forms)", which is misleading. The naming suggests that the audit logs only pertain to delegated forms, while in reality, product-related logs are also included.
This lack of clarity makes it difficult to distinguish between audit entries originating from products and those from delegated forms.
Suggested Improvement:
  • Introduce a clear separation in audit reporting between Service Automation Products and Delegated Forms.
  • Update naming conventions in reports to accurately reflect the source of the audit data.
  • If technically feasible, add contextual metadata to audit entries to indicate whether they originate from a product or a delegated form.
Benefit:
  • Improves clarity and usability of audit reports.
  • Enables more precise tracking and analysis of product-related activity.
  • Reduces confusion for administrators and consultants working with audit data.
  • Supports better compliance and troubleshooting workflows.