Changelog
Follow up on the latest improvements and updates.
RSS
fixed
Service Automation
Release 2026.02
Hotfix (13-02-2026): Trying to edit an instant approval workflow would result in error screen
A hotfix has been implemented to resolve the error "Approval workflow could not be found" while modifying a instant approval workflow
fixed
Service Automation
Release 2026.02
Hotfix (13-02-2026): Search in recertification administration no longer works
A hotfix has been implemented to resolve the broken search option in the Recertification Administration overview
fixed
Service Automation
Release 2026.02
Hotfix (13-02-2026): Error when displaying timeline of a recertification request with instant approval workflow
A hotfix has been implemented to fix the error "Argument out of range" when displaying the request timeline of a recertification request using a instant approval workflow
fixed
Provisioning
Release 2026.02
Hotfix (12-02-2026): Missing account identification
A hotfix has been implemented to ensure that entitlement actions for PowerShell systems work correctly when the account reference is empty. Additionally, a warning is no longer displayed in the target snapshot when the correlation value is empty or null.
new
Service Automation
Release 2026.02
Technical preview: Advanced approval step
HelloID introduces a technical preview of the
Advanced approval step
for product request approval workflows. This new step allows you to use a PowerShell script to determine approvers, enabling more advanced and flexible approval logic alongside existing user scope filters.This release includes a new user interface for configuring and testing the Advanced approval step. From the Approval Workflow configuration, you can define a name for the step, configure a PowerShell script, and choose whether it will run on a local agent or the HelloID cloud agent.
You can also test and validate the script using realistic request data. The interface provides tabs to define input variables, view returned data, and review log messages. This helps ensure the approval logic behaves as expected.
Note
: This feature is released as a technical preview
: the step can be configured and validated, but its results are not yet applied in live approval workflows. It is hidden behind a feature flag and requires a HelloID Governance module license. 
new
Service Automation
Release 2026.02
Administrators can now assign delegated approvers
Administrators can now assign a delegated approver (or responder) for a user to temporarily handle product requests on their behalf. This ensures that product requests continue to be processed even if a user is away and forgot to set up a backup themselves.
To use this feature, administrators must have the new Users – Manage Delegated Approvers permission.
improved
Service Automation
Release 2026.02
Improved filtering for Delegated Form Activities
The Delegated Form Activities page now provides improved filtering options to help you find activities more easily.
- The search bar at the top of the page now supports searching by the delegated form name or the user's first name, last name, username, or email address.
- New SubmissionandTask statusbuttons allow results to be filtered based on the current state of an activity.
improved
Provisioning
Release 2026.02
Improved permission retrieval and performance
The way permissions are retrieved and saved has been significantly improved: names of available permissions on a target system are now stored in the target snapshot, and the timeout for the permission retrieval script has been increased from 30 seconds to 15 minutes.
These changes resolve issues that occurred when retrieving permissions from systems like Microsoft Exchange, where the previous timeout was frequently exceeded. The use of cached permission names also results in faster load times during business rule configuration.
Available permissions are retrieved in the following situations, provided the cache is older than 24 hours:
- During enforcement, whether scheduled or started manually.
- When importing permissions from a target system for an Import target system entitlements report.
- When creating a Reconciliation report.
To update permissions at any time, click the
Sync
button on the Entitlements tab of a business rule.
fixed
Service Automation
Release 2026.01
Hotfix (02-02-2026): Managed users > product request modal cannot be opened without recertification rights
A hotfix has been implemented to correct the HelloID user rights for opening the product request modal using the managed users interface
fixed
Service Automation
Release 2026.02
Fixed Service Automation 2026.02
- Product request modal form validation issue with a required comment after switching tabs in request modal
- On high load cloud agent returns "success" for a job that is supposed to fail
- Docs URL in default delegated form task template script no longer works
- Unable to use language and account button in HelloID Admin - Automation task overview
- On agent connected, services retry jobs from years ago (now limited to 72 hours)
- Kendo file upload for certificate crud doesn't work
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