Service Automation

We have released a hotfix to resolve an issue that prevented images from being uploaded on the Company Settings page. Uploading an image resulted in a 400 Bad Request error. The issue has been identified and resolved, and image uploads are now working as expected.

We’ve released a hotfix to address an issue affecting Automation Variables used in the new Product Actions, PowerShell data sources, and Delegated Form tasks. In some cases, newly created Automation Variables and recent updates to existing variable values were not reflected during execution, causing scripts to continue using previous values. Scheduled Automation Tasks were not affected. This issue has now been resolved.

Currently we supported a threshold of 20% of maximum exceptions on entitlements. This means that within the person scope of the condition at maximum of 20% could be seen as exception and not having the entitlement to be visible as report entry. We made this configurable between 20% and 0%. This means we are more flexibel within the report because a group exclude could now be included as an report entry because the whole group is smaller than 20% of the organization especially higher level scopes like two division where one is really big an the other is really small. Another big advantage is that we can set this percentage on 0% which makes it much easier to create rules for a first setup.

We implemented an improvement where the requestGUID will be included in the Elastic audit logging document for custom audit messages. This will make it possible to establish a clear relationship between a product request and its corresponding audit messages, improving traceability.

With this change, there will also be a clear distinction between custom audit messages related to a product request and those related to a Delegated Form submission. This will help ensure better filtering, reporting, and overall insight into audit data.

We already support permission selection in the preview of grant & revoke permissions. But now we support the cached values from a target snapshot the same as in business rules entitlement selection. It's possible to refresh the cached entitlement using the button in this screen. Also the displayname of the permission is available in preview when using actionContext.PermissionDisplayName variable (This was previously only available when running in production).