Changelog
Follow up on the latest improvements and updates.
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new
Service Automation
Release 2026.05
Audit logs for deleted product requests
Starting with this release, product request deletions are included in audit logs (Elastic). This prevents gaps in the audit trail when user accounts and related product requests are automatically removed. The full product request lifecycle is now traceable for compliance and investigation purposes.
new
Provisioning
Release 2026.05
New Entitlements overview
A new overview shows all
entitlements
in all target systems, the business rules where each entitlement is configured, and the persons who currently have the entitlement. This helps you quickly find and replace entitlements, remove them from business rules, and answer audit questions about when an entitlement is granted.The overview also indicates whether an entitlement still exists in the target system. If entitlements are still referenced in business rules but no longer exist in the target system, a warning badge is shown.
The overview can be found under
Business > Rules > Entitlements
.Toxic policy
is now available on a separate tab (the button has been replaced).
Business rules can now be created directly from rule mining report entries, making it easier to build the most efficient set of business rules based on existing entitlements in a target system.
When creating a business rule from an entry in a rule mining report you can set its name, categorize the rule, select the entitlements the rule must assign, and choose a condition (if multiple conditions can identify the same group of people).
Note
: Rule mining is a beta feature included in the Governance module. It is available upon request.fixed
Provisioning
Release 2026.04
Hotfix (15-04-2026): Error creating exchange mailbox on-premises
We have released a hotfix to resolve an issue where no Exchange actions were executed for the built‑in Active Directory connector when Exchange integration was enabled. This occurred when a PowerShell session without the Exchange module imported was reused for Exchange actions after previously being used for Active Directory actions.
new
improved
Provisioning
Service Automation
Release 2026.05
Changes Preview 2026.05
Provisioning
- Create Business Rule from report entry
- An audit log record is now created when a rule is created or cloned, not only when it is published.
- Entitlement overview with assigned business rules
Service Automation
- Audit log for deleted product requests
fixed
Provisioning
Release 2026.05
Fixed Provisioning 2026.05
- The rule mining evaluation excluded certain individuals (excluded persons) from its calculations. As a result, report entries that were fully covered by the business rules may not have been represented as such.
- In the rule mining report, the number of active persons in the configuration was previously refreshed only when the page was reloaded in the browser (F5). This value is now refreshed automatically when the page is visited, without requiring a reload.
- In the rule mining report, the number of persons shown in the entry details was capped at 100 whenever the actual number exceeded 99. This behavior was incorrect and has been corrected so that the actual number is now displayed. In addition, the summary view now shows results up to 999 instead of being limited to 99.
- In some situations, open actions could become stuck in a waiting state and appeared to hang. This issue has been addressed.
fixed
Service Automation
Release 2026.04
Hotfix (21-04-2026): Infinite loading spinner in approval inbox
We’ve released a hotfix to address an issue where the loading spinner in the approval inbox could continue indefinitely, and results were not displayed. This occurred in very few cases and has now been resolved.
fixed
Service Automation
Release 2026.04
Hotfix (20-04-2026): Missing requests in approval inbox
We’ve released a hotfix to address an issue where some requests were not visible in the approval inbox. This impacted a small number of HelloID tenants and specific product requests. The root cause has been resolved, and all new requests will now appear as expected.
improved
Provisioning
Service Automation
Access Management
Governance
Release 2026.01
Removed: Portal theme selection
The option to select a theme for the HelloID portal has been removed. The previously available Standard and Business themes are no longer supported. All customer portals now use the HelloID theme. Custom CSS styling continues to work as before and overrides theme settings.
new
Service Automation
Governance
Release 2026.04
Advanced approval step script: Include variables
A new
Include variables
tab in the editor for advanced approval steps allows you to select built-in system variables and user-defined variables. Only the selected variables are available for use in the script.
Note
: The advanced approval step for approval workflows is currently available as a technical preview. While the step can be configured and validated, its results are not yet applied to live approval workflows. The feature is hidden behind a feature flag and requires a HelloID Governance module license.Load More
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