Changelog
Follow up on the latest improvements and updates.
RSS
fixed
Service Automation
Release 2026.10
Fixed Service Automation 2026.10
- Time Limit icon on timeline card not active on initial product request with time limit
- Product descriptions break out of product card in product overview for end-user
- Request toDate and duration calculation/display is wrong for example in the inbox
- Product segregation tab in product edit screen sometimes does not show
- Request could go to next state when no cloud agent sessions are available
- Searching for group in User edit screen resets manager
- Improved Elastic documents lifetime cycle
fixed
Provisioning
Release 2026.10
Fixed Provisioning 2026.10
- Contract custom fields where created as person fields instead of contract fields.
- Wrong spelling on on the bulk publish screen change to "Select/Deselect all rules".
- Rule mining correlation is case-sensitive which should not be the case.
improved
new
Provisioning
Service Automation
Release 2026.10
Preview changes 2026.10
Provisioning
- Changed behaviour when editing a business rules. Normally a condition change triggered the preview persons in scope to refresh. Because we want to increase the business rules limit we have to change this behaviour. For a refresh of the preview persons in the scope of the rule you now have to refresh it manually. A search will also automatically refresh the persons in scope.
- Custom field names must be unique (case-insensitive). After the release we check if the value is case-insensitive unique which was case-sensitive. This means that you cannot get two fields with the same name which could cause issues in Powershell target because Powershell is case-insensitive.
Service Automation
- End of Life: Product Ownership API Endpoints. As of the 2026.10 release, the Product Ownership API endpoints will reach End of Life (EOL). This means these endpoints will no longer be available and any integrations relying on them will cease to function. As an alternative, customers should migrate to the Product Assignment API endpoints, which provide the supported replacement functionality.
- Filter product requests by task status. With this feature, we will add a Task Status filter, making it easier for users and administrators to find product requests based on the status of their executed tasks. This provides better visibility into successful, pending, or failed product actions and helps administrators identify requests that may require attention.
fixed
Service Automation
Release 2026.09
Hotfix (22-09-2026): Managed products overview failing to load
We’ve released a hotfix to resolve an issue that could prevent the Managed Products overview from loading when a large number of products had failed to start Product actions. This resulted in an excessive amount of data being retrieved, which could not be sent to the front end.
The issue has been resolved, and the Managed Products overview now loads correctly in this scenario.
new
Provisioning
Advanced Rule Model
Release 2026.09
Bulk publish business rules
A
Bulk publish
action has been added to the business rules overview, allowing administrators to publish multiple draft business rules at once. This makes it easier to efficiently publish large numbers of draft business rules, such as those created from a rule mining report. 
new
Provisioning
Rule mining
Release 2026.09
Manually create target snapshots
Target snapshots can now be created independently of other processes such as creating rule mining or reconciliation reports or importing target system entitlements. This makes it possible to refresh snapshot data on demand, for example, after making changes in the target system.
fixed
Service Automation
Release 2026.09
Fixed Service Automation 2026.09
- Approval workflows cannot be updated when an approval scope is corrupted (e.g. a specified user account has been deleted)
- Cannot edit a HelloID user when their delegated approver has been deleted
- Searching for a group in the user edit screen in the Admin Panel could reset the user's manager
new
Service Automation
Release 2026.09
Product expiration date available in PowerShell tasks
The product expiration date for a specific product request is now available in PowerShell tasks through the new
$request.timeLimitDate
property. This means the configured expiration date can be incorporated into notifications, tickets, and workflow logic. The value represents the expiration date and time of the requested product. It may change if the product's time limit is overridden during the request lifecycle.new
Provisioning
Service Automation
Release 2026.09
Preview changes 2026.09
Provisioning
- Manually create target snapshots
- Publish business rules in bulk
Service Automation
- Expose product request expiration date in $requestvariable for PowerShell tasks
fixed
Provisioning
Release 2026.08
Fixed Provisioning 2026.08
- System icons are not correctly shown when you've created an new rule mining report and the new one fails to create and the previous rule mining report is shown.
- Active Directory account isn't removed when an Exchange mailbox creation fails on the create account action of an Built-in Active Directory target system. This results in an unmanaged Active Directory account. We fixed this so the created Active Directory is deleted on rollback when Exchange fails.
Load More
→