Service Automation

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. Currently, there is no administrative functionality available to manage unhandled recertification requests in HelloID. This limitation creates operational bottlenecks, particularly when recertification requests go unaddressed and require manual intervention. The Self-Service product requests have a administration interface within the HelloID admin panel, which helps streamline and control outstanding requests. Please introduce Recertification Administration functionality in the HelloID admin panel, providing similar capabilities as seen in the Self-Service module. This feature would allow administrators to view, filter, and manage unhandled recertification requests efficiently. Overview of Unhandled Recertification Requests Align the design with the existing end-user UI for recertification requests for consistency Enable single and bulk selection for handling multiple requests at once Mark actions taken via the Recertification Administration in the request timeline and Elastic audit messages

Note: this feature is part of the milestone "Recertification" and requires the HelloID Governance module license. Product assignments that have the multiple assignment or conflicting products reason are not able to be approved or denied for recertification at this moment. For these types of reasons we need an other type of UI in order to select which product assignment you want to approve or deny. We need additional options in de Recertification approve/ deny UI where you can select one of the affected requests to be approved and the others will be denied. Also you need to able to specify which return actions should be triggered of the denied requests.