General

Reporting needs to be more robust so an administrator can understand how HelloID is being used. Login Activity by Security Role Provides a details report of who has logged in by selected security roles API Activity Shows a list of actions committed to the API. Application Usage (Need Improvement) Total Usage Period of Time Usage Filter by Group (w/ Nesting), User, Security Role, Application Timeline showing the usage day, month, week, month, year Client, IP, MFA Total Launches Total Enrollments Self Service Product Usage Report showing the total number of requests, approvals, denys, etc... Shows current assignments QR Code Enrollment and Usage Notifications Report (Improve) Detailed information about views on notifications to measure effectiveness License usage report A historical report of the license usage for the instance Automation report General report show the automation task usage Task Usage report General report show the tasks used Audit Log Direct view into audit logs, making them exportable

In HelloID there is no availability of log files/audit files for changes a admin made in the system. In case there are more than one admin this is useful but specially for audits this is a need to have log files.

When the security rights are limited. The ability to read a product, person or application for example isn't possible. We are requesting the functionality to make a readable security settings. This allows to provide access to audit teams management teams helpdesk teams

I would like a HelloID Incident to be triggered when the auto-update of the agent fails.

It would be helpful if the administrator role always has access to the latest time permissions as they are released.

Adding an ID enables PSA ticketing applications to automatically close tickets.

As a HelloID consultant, I want to automate the process of setting up MFA. I.m.o. this should always be enabled, at least for users with admin permissions, for security reasons. I would like to see the MFA based on permissions/roles, when a user has (any or specific) admin permissions, MFA is required.

It would be best if the API used a newer and more secure authentication method like OAuth 2.0 vs Basic Authentication. This seems to be the the direction of the market

We should use the iso date format instead of the European standard https://www.iso.org/iso-8601-date-and-time-format.html

We are re-selling the HelloID application. So we have like 150 clients using the HelloID portal. When a minor change is needed we need to apply this 150 times! This is just one example. We need like a portal where we can manage (create, edit, delete and monitor) clients.