For dynamic forms in Service Automation, we use various types of data sources: native, static, task, and PowerShell data sources. Among these options, the PowerShell data source is the most versatile. It offers native PowerShell support for data exchange and sending email, audit, and log messages. Additionally, the processing of a PowerShell data source is faster than that of a task data source, enabling quicker access to the desired data in your form. We also have an extensive catalog of useful code snippets. Best of all, this type of data source can run not only locally but also from the cloud without a locally installed Agent.

However, maintaining both task and PowerShell data sources costs us unnecessary time and does not provide you, our customers, with any additional benefits. Therefore, we have decided to gradually phase out task data sources. We will do this in a way that ensures minimal impact.

What does the timeline look like?

August 2024: New tenants can no longer create task data sources. Existing tenants can still create and modify them.

October 2024: Existing tenants can no longer create new task data sources but can still modify existing ones.

January 2025: We will perform an automatic migration where all task data sources will be converted to PowerShell data sources. From that moment on, task data sources will no longer be available.

What do I need to do as a customer?

PowerShell data sources use the local Service Automation agent and not the Directory Agent as task data sources do. Ensure that the local Service Automation agent is active and has a service account with the correct permissions before the January 2025 release (2025.01 release).

With these steps, we ensure a smooth transition to PowerShell data sources, allowing you to continue benefiting from our dynamic forms. Do you have any questions or need assistance? We are here for you!