Option to extend time limited Product
R
Ron Kuper
I would like to have an option to extend my Product that is nearing its return date. Case: When I request a product that has a time limit specified, upon receiving the mail that the product is about to be returned I would like the option to extend (or re-request) the time limit on the product. Currently I would need to return the product before being able to request it again
M
Michiel van der Veeken
marked this post as
open
Changed to open because this item no longer is part of the milestone Recertification
M
Michiel van der Veeken
marked this post as
milestone
This feedback item is linked to the milestone on our roadmap called "Recertification". See: https://roadmap.helloid.com/milestones
A
Alexander Eibl
Michiel van der Veeken
Any updates when it is planned?
Because it is an real bummer for our user at the moment...
M
Michiel van der Veeken
Alexander Eibl Thank you for your responce. This item has been released in 2025.04 for recertification. When approving a recertification request that is linked to a time limited product, you can choose to extend the time limit with the maximum allowed time based on the current product configuration. More information: https://feedback.helloid.com/service-automation/p/recertify-time-limited-products and https://docs.helloid.com/en/user-dashboard/recertification/recertification-requests.html
A
Alexander Eibl
Michiel van der Veeken
Thank you for your response.
As far as understood, this only works if you start a recertification campain for the products? This could lead to on overflood of approval requests for user managers.
So there is no option as enduser to start an extension request of an "product XY" by himself (to click on a button if the time limit will expire soon for him)?
The documentation for the recertification modul is not helpful or clear enough for me.
I already talked to the sales and the support team, but they couldn't answer my question about it.
M
Michiel van der Veeken
Alexander Eibl That is correct. This will only work for Recertification campaigns at this moment. I have asked my colleagues to contact you about this topic and provide you with further information.
Twan Duvigneau
Michiel van der Veeken Hi Michiel, are there any plans or ideas about having the option to extend your time limited product as an end user? Because this item is still marked as a milestone :)
M
Michiel van der Veeken
Twan Duvigneau: Thanks for your message and for bringing this up.
Right now, extending a temporary product directly by an end user (or a manager/resource owner) isn’t something we have picked up yet. Our main focus has been on Recertification where extending is already possible. We are currently working on the Advanced Approval Step.
This feature would take quite a bit of development effort, so we will keep reviewing it and may add it to the roadmap at a later stage. That said, we don’t expect to be able to plan this within the next six months.
Appreciate you sharing the feedback, and we’ll keep it in mind as we look at future priorities.
A
Alexander Eibl
Michiel van der Veeken
Thank you for your feedback.
Unfortunately our business don't want to wait anymore for this feature. Can this be escalted to an person?
Because if there are no plans to implement that feature, we need to replace HelloID with another System.
J
Jan Pieter Giele
Also the Manager/Product Owner should get a warning and be able to extend the returndate. This would also offer a very basic but extremely effective way of recertification