Manage delegated approver as administrator
planned
M
Martine Leisink
It happens regularly that managers forget to assign a delegation when they are on holiday. It would be helpful if the administrator had rights to do this for a manager.
==== edit ===
We have reviewed the request and determined how we can make this feature available in an efficient and manageable way. The feature has been scoped into the following items:
- A configuration option for Delegated Approver in the HelloID User Administration page
- The same configuration options currently available to end users, including: enabling the delegated approver, selecting the delegated approver, and specifying an expiration date
- A new HelloID authorization right, which will be required in order to use this functionality
M
Michiel van der Veeken
marked this post as
planned
Planned for 2026.02
M
Michiel van der Veeken
Martine Leisink Thank you for your feedback. We will discuss it further and look into the available options. We will keep you updated through this request.
M
Michiel van der Veeken
Merged in a post:
Admin Override for Approval Delegation
M
Matthijs Beukhof
In the current situation, the delegation of approval for Service Automation requests is set on the users end.
What I would like to propose is adding an option that allows administrators to select or change the delegation of approval responsibilities on a specific user.
This would enable administrators to assign approval tasks to another user if the current approver is unavailable.