If something goes wrong with a delegated form, we correctly receive a ticket in TopDesk (via email). However, is it possible to include the form submission logging in the email as well, so we don’t have to search for the error in the HelloID Admin Portal first?

At the moment, we receive an email like this, for example:

A new incident was created

An incident was created on the Gemeente Sittard-Geleen portal.

Title: Task of '03. BULK - Gebruiker - Groepsbeheer' has failed

Description: Task of '03. BULK - Gebruiker - Groepsbeheer' has failed. More details can be found on the activity details page.

Start date: Friday, 23 May 2025

Go to your admin dashboard to check out the incident.

Kind Regards,

Michel Schoonderwaldt

Senior ICT-specialist technisch applicatie- en integratiebeheer

Gemeente Sittard-Geleen

Domein Dienstverlening | Team Informatiemanagement en ICT | Unit ICT