Disabled self-service products, though inactive and non-requestable, are currently included in the licensing metrics of HelloID Service Automation. This poses a notable challenge for implementers like myself, as the setup of products frequently entails keeping them disabled until they're ready for implementation. This preparatory phase can span several months, during which disabled products still contribute to the overall license count.

Suggested Solution: We kindly request that disabled self-service products be excluded from the licensing calculation. Given that these products are not actively utilized or requestable, it seems fair and practical to refrain from including them in the licensing framework. This adjustment would better align the licensing structure with the actual utilization of the platform and alleviate unnecessary financial burden for organizations during preparatory stages or gradual rollouts.