Introduce the ability to configure a delegated requester for a user by assigning a group. Users who are members of this group should be able to submit requests on behalf of the configured user.

This allows certain users to create requests for another user without giving them approval rights. The delegated requester should only be able to submit requests and not approve them.

This functionality is similar to part of the behavior that managers currently have, where they can submit requests for their employees.

Requested Enhancement

Allow administrators to configure a delegated requester for a user by assigning a group. Members of this group should be able to submit requests on behalf of the configured user.

The delegated requester should only have permission to submit requests and should not receive any approval permissions.

It is important to clearly distinguish this functionality from delegated approvers.

Delegated approver functionality allows someone to approve requests in addition to or on behalf of the manager. Delegated requester functionality would only allow someone to submit requests on behalf of another user.

This configuration should also be manageable through the HelloID API so that delegated requester assignments can be automated or integrated with external systems.

Example Scenario

A common scenario is that the service desk submits access requests on behalf of users. For example, a service desk employee may request access to applications or resources for another employee.

By configuring a delegated requester group for a user or department, service desk employees who are members of that group would be able to submit requests on behalf of the user without receiving approval permissions.

Use Case / User Story

As an administrator, I want to configure delegated requesters for a user so that designated users, such as service desk employees, can submit requests on behalf of that user without granting them approval rights.

Business Value

This functionality provides more flexibility in request delegation and better reflects real organizational processes where service desk employees, assistants, or coordinators often submit requests on behalf of others. It also ensures that request submission and approval responsibilities remain clearly separated.