Update account if manager gets account
Bernard Moeskops
When an AD user is created and its respective manager does not have an account yet, an error is logged and the user has no manager in AD. However, after the manager receives an account the affected users aren't updated anymore. I would like the managers' account to be detected and trigger an update for all affected users.
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Ger Hakkenes
I agree, in our case this was resolved by scheduling HelloID to run two times: at 02:00 am and at 04:00 am. The proposed solution of Bernard is more elegant.
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Rick van den Dijssel
Great to hear your perspective, Bernard Moeskops! I have a few more questions for you:
- How frequently do managers receive accounts after their team members?
- Is there a specific notification method preferred when a manager's account is created?
- Are there any specific conditions under which the update should not be triggered?
Bernard Moeskops
Rick van den Dijssel
Thanks for the follow-up! Here are some answers to your questions:
- It happens occasionally, usually when new managers are added or transferred internally. While not very frequent, it does occur enough to impact some users.
- Ideally, an automated detection within the system would be best, so the update for affected users can happen automatically without requiring manual intervention.
- The update should only apply to users who previously failed to have a manager assigned due to the manager’s account not existing. If a user already has a manager assigned, or if there are any conflicts in AD (e.g., duplicate entries), the update should be skipped.
Let me know if you need further clarification on any of these points.