Tracking pixel in notification mail
closed
Niek de Melker
In the Notification mails there is a tracking pixel which becomes visable in ticket systems like TOPdesk. These links look like this: http://xrvm4.mjt.lu/oo/AVMAAGJexg8....
Some users see this and think this is some kind of phishing link. the link also doesn't use a secure connection. Maybe this can be aliased with email.helloid.com, but preferably this is hidden in TOPdesk and sorts.
R
Rick van den Dijssel
marked this post as
closed
Delivery tracking and link redirecting are disabled from now on on all HelloID environements.
Ramon Schouten
Niek de Melker I know it is a workaround, but we can currently accomplish a notification in which the urls aren't tracked.
If you switch to raw html, you can add rel="notrack" to the link (url) anchor.
Or, if you want to keep using the designer, export the MJML, adjust the MJML to add rel="notrack" to the link (url) anchor and import the MJML again.
So for example:
Ever wondered about HelloID Releases? Check out our <a href="https://roadmap.helloid.com/preview" rel="notrack" target="_blank" class="link">Roadmap!</a>