PROBLEM SUMMARY:

The button “Resolve issue” is misleading (see screenshot). Clicking it does not resolve anything — it only hides the item from the report. The blue checkmark icon reinforces the impression that the problem has been fixed, while in reality the underlying issue remains.

For example: if a person exists in the HR system, but has no AD/Entra account (while the Business Rules expect one), HelloID correctly signals a mismatch. Clicking “Resolve issue” hides this notification; the problem itself still exists, so nothing is resolved.

CONSULTANT’S PERSPECTIVE:

In a brief dialogue with a HelloID consultant, he explained that “Resolve issue” means you have already handled the problem outside HelloID, so you acknowledge it as resolved. If not, the issue will reappear in the next reconciliation report. To actually fix the issue in HelloID, you should use “Create account” or add the person to Exclusions.

SUGGESTION:

Rename the button from “Resolve issue” to “Acknowledge issue”.

This wording reflects the actual behavior: the issue is acknowledged and hidden from the report, but not technically resolved within HelloID.

Other options for renaming the button:

“Ignore issue”

“Hide from report”