This is a critical gap in the current functionality and should be addressed with high priority.

At the moment, failures in notification delivery (for example due to missing or incorrect email addresses in the source system) are only visible in logs and do not trigger any alert or ticket. This results in silent failures where end users never receive essential onboarding or account-related emails. From a business perspective, this creates confusion and leads to false assumptions that accounts have not been created, while in reality the process has already completed successfully.

Relying solely on logging for these types of failures is not sufficient in a production environment. Notification delivery is a key part of the provisioning flow and should be treated with the same level of importance as entitlement actions. Any failure in this step must trigger an actionable alert.

There should be a built-in mechanism to automatically generate tickets or alerts (for example via Topdesk or similar ITSM integrations) whenever a notification fails. This would allow IT teams to proactively resolve issues, prevent unnecessary escalations, and significantly improve the user experience.

Without this, organizations are forced into reactive support, increased workload, and avoidable frustration for both end users and IT departments.

Please prioritize adding automated alerting and ticketing for failed notifications. This is essential for reliable and manageable operations in enterprise environments.

Is there any update on this? We are still unable to retry failed notification system mails/events..