When a (new) customer opens Rule Mining in HelloID Provisioning for the first time, without having generated a report previously, an error is displayed because no previous report can be loaded. The rest of the screen remains empty.

Although this behavior is understandable from a technical perspective, it creates confusion for customers. There is no explanation of why the screen is empty or what steps are required to generate their first Rule Mining report.

This can give customers the impression that Rule Mining is not working correctly, potentially discouraging them from exploring or using the functionality.

Suggested improvement

Instead of displaying an error and an empty screen when no previous report exists, show an informative empty-state placeholder.

This placeholder could include:

A short explanation that no Rule Mining report has been generated yet.

Information about what Rule Mining does and how it can help customers.

Clear instructions on how to configure and generate their first report.

Optionally, a button or link that guides users directly to the relevant configuration or documentation.

Expected behavior

When a customer opens Rule Mining without an existing report, the interface should recognize this as a normal first-time scenario rather than presenting it as an error.

An informative placeholder should guide customers through the initial setup and encourage them to start using Rule Mining.

Business value

Improving the first-time user experience will reduce confusion, make Rule Mining more accessible to new customers, and encourage adoption of the functionality.

It also helps prevent unnecessary support questions caused by an error message that does not clearly explain what action the customer should take.