Enhanced notification environment
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Stefan Reinsma
I'm currently working with the notification system in HelloID Provisioning, and I’ve run into a few limitations that I think could benefit from community input and possibly some enhancements from the product team.
Right now, the system supports only one notification configuration within every part of HelloID, this causes a few challenges:
Character Limit: Notifications are restricted to set amount of characters, which makes it difficult to include detailed or well-formatted messages.
edited the amount of characters
Formatting Constraints: To create a visually appealing layout, we need to rely on PowerShell scripting, which adds complexity and isn't ideal for quick edits or non-technical users.
No easy Multi-Layout Support: There’s currently no way to define multiple mail layouts for different types of provisioning events (e.g., onboarding, offboarding, role changes), which limits flexibility and personalization or signatures for different senders.
Have you found any creative workarounds for these limitations?
Can Powershell be linked within the notification templates so multiple templates and layouts are easier (until further improvement is possible)
Note: it is used with Graph API to send mails
Any thoughts on how this could be implemented more intuitively?
Looking forward to your insights and suggestions!
It would be nice that the Notification parts could be more separated and improved so more options are available from GUI without falling back to Powershell to create a visible nice email template (and to have multiple templates and layout options)
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Rick van den Dijssel
Hiya Stefan Reinsma, thanks for this post! I have a few more questions for you:
- What specific types of notifications or events would benefit most from having multiple layout options?
- Can you provide examples of the types of detailed messages you would like to include that exceed the current 255 character limit?
- How frequently do you need to update or change notification templates, and what types of changes are most common?
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Stefan Reinsma
Rick van den Dijssel
- The notification within the provisioning, based on (custom) events. In our situation there are multiple senders based on different events so the signature of the mail (currently generated in Powershell) should correspond the sender.
- edited the amount of characters in the post, it`s a bit more than initially specified but there is a limit. As soon as you provide multiple links (email, website, phone, Teams, chat, ..) it adds up ..
- No frequent updates in the templates but updating instructions or enriching instructions to make it more clear.
Attached to screenshots with random data.
The notification template is somewhat used but the main email layout is generated with Powershell and therefor changes in the layout is used in all templates (Example is the signature).
as per my understanding, currently the notification field (including character limit) is "linked" on all notification options.