End user option to request an extention of a time based product assignments
Twan Duvigneau
I'd like to give this item some attention again, because this issue keeps growing for our costumers. Time based product assignments currently send out emails x time before the assignment is being returned. This causes a bit of panic and frustration for end users that need this product for their work, only to find out they cant extend it. I've also spoken to multiple functional application administrators at different costumers that have a hard time convincing management that extending a product is not possible in 2026. This hurts the adoption of the entire service automation module.
What we'd like is an option to extend the assignment, which when pressed gives you the option to select a new expiry date/time when dynamic, or when fixed shows you 'extending product to {date/time}'. When pressing confirm it executes the approval workflow assigned to the product. If the product is extended no additional actions have to be executed, only the return date of the product should change.