Change request on all contracts of employee | Voters

Change request on all contracts of employee

Rudy Strijker

Via Business Rules or Notifications it should be possible to create change requests in TOPdesk, when another contract than the primary one changes. So that mutations that do not apply to the primary contract can also be created as a change request in TOPdesk by means of HelloID.

June 30, 2025

Rick van den Dijssel

Great to hear your perspective, Rudy Strijker! I have a few more questions for you:

What specific types of changes to non-primary contracts should trigger a change request in TOPdesk?
Are there any specific conditions or criteria that should be met for a change request to be generated in TOPdesk?
How should the change requests be prioritized or categorized once they are created in TOPdesk?

Rudy Strijker

Rick van den Dijssel
1.
Change in function or department in non-primary contracts. New non-primary contract. Non-primary contract is terminated. Depending on the type of change, a specific change template should be used for the change in TOPdesk.
2.
The person's (email) account in question must exist in TOPdesk.
3.
This will be done via the respective change template.