Add comment field to reconciliation actions
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Ron Kuper
When I am performing an action via the reconciliation report, I would like to be able to add a comment or reference. This is to 'link' the action or bulk actions to (for instance) a TOPdesk ticket or meeting notes where the actions are approved or requested. This is for audit trail purposes and should also show in the elastic reports so this can be exported.
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Rick van den Dijssel
Thank you for posting, Ron Kuper! I have a few more questions for you:
- What specific information would you like to include in the comment field for reconciliation actions?
- How frequently do you anticipate using the comment field for reconciliation actions?
- Are there any specific formats or templates you would prefer for the comments in the reconciliation actions?
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Ron Kuper
Rick van den Dijssel
- ticket references or references to meeting notes.
- for almost all actions performed
- should be for short comments, not long lines of text