Many of our end-users do not own a laptop or desktop device and must enroll their multi-factor-authentication on their smartphone.

Unfortunately enrolling the HelloID authenticator on the same device the user is working on is not possible since you must scan the shown QR code on the same device you are currently opening the HelloID website on.

We would like to have the possibility to enroll the HelloID authenticator on the same device the user is browsing to the HelloID portal or an app connected to HelloID and must enroll his authenticator for the first time. Perhaps by copying or pasting a code or by clicking the QR code or a separate link in the enrollment window to open the app directly.